HELP BY PRODUCT

CATS   Logistics
Connect Messaging   Supplier Connection
Covisint Request Tracker (CRT)      Supplier Connection PSA
EDI Certification   Wizard-Connect Enablement
     Indirect    
    MGO    

USER GUIDES

TWISTIEAdministrator's Guide >>>
TWISTIEEnablement Wizard Guide
TWISTIEGlossary of Terms
TWISTIEOverview >>>
TWISTIEUser Guides by Role >>>
GM - SPECIFIC FEATURES
TWISTIEGM - Advanced Carbon Copy >>>
TWISTIEGM Suppliers - Using the ASN Dashboard
GUIDES TO CONNECTIVITY
TWISTIEAS2 Connector
TWISTIEFTP Connector
TWISTIEHTTP Mailbox Connector
TWISTIEHTTPS Connector
TWISTIEWebSphere MQ

TOP CONNECT FAQs

How do I request access to Covisint Connect?most pop
Why can't I add the Covisint Connect application to my existing users? most pop
How can I check an ASN?
I received a Message Failure on an ASN.  Can you tell me why it failed?
Was the DESADV accepted by GM?
Why was the DESADV rejected?
Can you reprocess a Schedule?

CONNECT SUPPORT

Transactions
How is the priority for a message assigned?
The document type of a transaction determines priority. The Covisint hub assigns a priority of Urgent, Important or Batch. The Consortium that founded and funded Covisint Connect determined these priorities based on the business needs of particular document types.
What is the difference between a message ID and a control number?
A Message ID is a unique identifier assigned by the Covisint system to an individual transaction. A Control Number is an alphanumeric transaction identifier assigned by the sender.
What is the difference between a document type and a transaction type?
A document type is a designation defined by a standards organization to inform trading partners what type of standard business document is represented. A transaction type identifies the technical nature of a transaction as processed by the Covisint system, such as a compound transaction, single transaction or a carbon copy transaction.
My transaction failed. What happened?
Transactions can fail for a variety of reasons at various points in the transmission process, such as recognition upon receipt, implementing processing rules such as mapping, or attempting delivery to the receiver. To understand why a particular transaction failed, find the message under the Recent Transactions tab. There is a short description of the error on this summary page. For more information, click on the Message ID to view the transaction details. (alternately, you may perform a Transactions Search.) Show me how... video icon
I can't find a message. Where did my message go?
If a message you sent or received is no longer viewable in the user interface, there are a few options to try to locate a message. First, if the message was sent more than 15 days ago (or the current online time frame according to the Archive Policy), then this transaction has been moved offline. If you need to view this message, then request a restore from the archive. If your message was sent less than 15 days ago, and not displayed on the Recent Transactions tab, perform a search to look for the message by control ID, document type, trading partner ID and several other criteria. Show me how... video icon
What happens when I "redeliver" a transaction?
A transaction that is "redelivered" is re-sent to the receiver in the form and format that it was saved for the receiver. The transaction is NOT sent through Covisint Connect again for reprocessing. If you need a document reprocessed (the transaction is taken in the form that it was sent from the sender, and goes through all the processes in Covisint Connect), call the Covisint help desk.
Trading Partners
 
I can't find my trading partner. What do I do now?
If you cannot find your trading partner, they may not be in the Covisint Exchange. Before you request to have this trading partner added, please attempt the following:
  1. Search for variations of the trading partner's name. Search for only part of the name and find all trading partners that have similar names.
  2. Search for the trading partner's sender/receiver code. After you determine that the trading partner is not available in Covisint Connect, select "Request to add a trading partner" from the search page.
This request page will prompt you to enter information about the trading partner so a Covisint Connect Specialist can connect this trading partner either through a direct connection or through a VAN interconnect.
My trading partner does not have the sender/receiver code I use to identify him. What do I do now?
After you have concluded that the trading partner's sender/receiver code is not available in Covisint Connect, then select "Request to add a trading partner" from the search page. This request page will prompt you to enter information about the trading partner so a Covisint Connect Specialist can contact the trading partner, and/or add this trading partner's sender/receiver codes.
Why do I have to pick "code pairs" in a trading partner relationship?
The system allows trading partners to identify unique, valid relationships at the sender/receiver code level. To enable this feature, trading partners must identify the sets of Sender code/Receiver code pairs that are acceptable for transmitting messages under this relationship. For example, a sender / receiver code may designate a plant. So, when setting up a relationship, a trading partner can set up the "plants" that can exchange documents (allowing a trading partner to limit transmission of documents to only those with valid, current contract relationships).
Why would anyone suspend a code pair?
A trading partner might suspend a code pair when this is no longer a valid relationship. For example, when a plant no longer supplies a customer with parts. Either the trading partner sending documents (a sending code pair) or receiving documents (a receiving code pair) can suspend a code pair.
Why do I need to select a "payment relationship" for each trading partner?
While most trading partners each pay for their own transaction charges, some customer-supplier relationships involve one partner paying for both sides of the transaction charges. Only select "100%" pay or "0%" pay if you know you have one of these customer-supplier relationships.
What should I do if I have requested a trading partner relationship, but my trading partner has not responded?
If your trading partner has not responded to your request, you should contact this trading partner to determine why you haven not received a response.
Why would I send a carbon copy?
When you have a business reason to send the same transaction to different trading partners, Covisint Connect can do this by creating carbon copy rules.
Why are the carbon copy rules grouped by "defined attributes"?
Rules are pre-ordered based on the specificity (the number of defined attributes) of the rule. For example:
  • A rule with three defined attributes: "IF the sender code is 123, AND IF the receiver code is ABC, AND IF the document type is EDIFACT DELFOR, THEN carbon copy to trading partner X."
  • A rule with two defined attributes: "IF the sender code is 123, AND IF the document type is EDIFACT DELFOR, THEN carbon copy to trading partner X."
The system automatically implements rules with more defined attributes. If it did not, some rules would never be implemented. In the examples, the first rule must be run before the second rule.
Why would I require custom processing?
Your internal systems may process documents in a manner so unique that it is difficult to create and read documents exchanged with trading partners. To ease these circumstances, the Covisint system can process documents on your behalf, according to your specifications. Examples of custom processes include embedding business processes, parsing, clipping or culling, non-standard splitting, customer-specific logic based on sender/receiver code or document type, duplicate checking and customer-specific security algorithms.
Profile Administration
Why must I provide an emergency contact?
If transactions processed through your profile are causing many alerts or notifications, possibly because of a system outage, then a Covisint administrator may notify your emergency contact. This should be someone who is authorized to make system changes.
Why can I only have one payment account per profile?
Your profile should be created with the assumption that all related billing costs should be sent to one payment account. If you want transactions billed to more than one payment account, then you need more than one trading partner profile. NOTE: Each trading partner profile requires unique sender/receiver codes.
Why would my organization use more than one trading partner profile?
To administer trading partner relationships separately by restricting data access among trading partner administrators. OR to bill transactions to separate payment accounts. Restriction: sender/receiver codes must be unique under each profile; codes cannot be shared among profiles.
What permissions do the different type of users have?
There are three "roles" for users in the Covisint Connect user interface: Basic user, Read-Only User, and Trading Partner Administrator. A user can have one role under each trading partner profile he/she has access to.
  • The Basic User role can view transactions, view notifications and print reports.
  • The Messaging User (Read-only User) role can view all areas of the trading partner profile, including transactions, trading partners, channels, notifications, and reports.
  • The Trading Partner Administrator role can view and edit all areas of the trading partner profile.
What sender/receiver codes should I add under "Identifying Sender/Receiver Codes"?
List and add any and all codes that your trading partners use to identify you. A trading partner profile must include all sender/receiver codes by which this trading partner is identified by its trading partners. This can include codes under different coding schemes, such as DUNS, phone number, or other proprietary code.
Why can't I add a user to the trading partner profile?
In order to add a user, this person must have first completed the following requirements:
  1. Become a user in the Covisint Exchange under the same organization as the trading partner profile (need URL wizard)
  2. Be approved to access the Covisint Connect user interface by your organization's CSA (Covisint Security Administrator) in Covisint's organization and user administration tool. After these steps are complete, then a trading partner administrator can look up the user from the Covisint Connect user interface by selecting "Add Users" under the Administration section, in the table called "Profile users".
A second option for profile access is to have the user login to the Covisint Portal, and access the Covisint Connect user interface after they have been approved (step 2). They will be prompted to select a trading partner profile, and request access. Then, the trading partner administrator can approve this request under the Administration section, under the sub navigation called "User Administration."
Why should I set up notifications?
Notifications enable trading partner profile contacts to receive alerts immediately when an error occurs with a transaction. This allows these contacts in the organization to review and troubleshoot any problems when they occur.
How can I be paged or called about notifications?
The Hub supports alerting trading partner contacts through email addresses. If you would like to be paged or called by text-enabled cell phone, then enter the email address that sends to that communication device. Contact your pager or cell phone company to find out the email address for receiving pages or calls.
How are notifications/alerts escalated?
All contacts listed under a specific error type will be alerted when a notification is created. A Covisint Administrator/Monitor may call the emergency contacts listed under the profile if multiple consecutive alerts relating to a trading partner's system are sent.
Using Connect
I just received a message about approving a trading partner. What do I do?
The answer to this question differs according to the scenarios described below: * If you are receiving notification to approve a trading partner relationship, then you should either approve or reject the relationship. * If you are receiving notification that a relationship has been approved, and the relationship is with your own trading partner profile, then this is an auto-generated message informing you that Covisint has established this relationship for you in order to perform the loop back test for yourself.
I posted my message, yet it is not there when I try to retrieve it. Why?
Check to make sure that you are using a VALID EDI document and that the from/sender and to/receiver codes match the trading partner relationship setup for your loop back test (i.e. same sender/receiver IDs). If it is still not in your mailbox, you will need to reference the tracking number from when you posted the message. Access the Connect user interface and search for the tracking ID returned from your loop back test. If successfully, the message should have been routed back to your connectivity channel.
How do I set up default routing rules?
Note: You are not able to set up routing rules until your channel has been enabled. Complete the following:
  1. Log in to the Connect application.
  2. Click Channels.
  3. Click Add Routing Rule tab.
  4. In the open text field, key in the Sender Codes to which this rule applies, separated by a comma. Alternately, click Add to select Sender Codes from a list.
  5. In the open text field, key in the Receiver Codes to which this rule applies, separated by a comma. Alternately, click Add to select Receiver Codes from a list.
  6. In the open text field, key in the Document Formats to which this rule applies, separated by a comma. Alternately, click Add to Formats from a list.
  7. In the open text field, key in the Document Types to which this rule applies, separated by a comma. Alternately, click Add to select Document Types from a list.
  8. In the open text field, key in the Document Versions to which this rule applies, separated by a comma. Alternately, click Add to select Document Versions from a list.
  9. From the drop-down menu, select the channel to which this rule applies.
  10. Configure optional settings as necessary.
  11. Click Save.
    Refer to the steps in the Covisint Connect Administrator Guide for additional details.
How do I add sender/receiver codes?
Complete the following:
  1. Log in to the Connect application.
  2. Click on the Administration tab.
  3. Click Profile tab.
  4. From the drop-down menu, select the code qualifier (if desired).
  5. Key in the required Code.
  6. Click Save Code. The screen refreshes, and the main Profile tab is displayed with a confirmation of the updated information.
     
  7. Click Save.
Refer to the steps in the Covisint Connect Administrator Guide for additional details.
How do I add contact information to my channel/mailbox?
Adding channel/mailbox contact information for a person that is not a registered user within the Connect application will not allow them access to the application.
  1. Log in to the Connect application.
  2. Click on the Channels tab.
  3. Click View Channel from the Options column of the channel you wish to modify.
  4. Click Add New Contact.
  5. Key in all required information (required information identified by an asterisk and red font).
  6. Click Add New Contact.
Refer to the steps in the Covisint Connect Administrator Guide for additional details.
How do I add contact information to my trading partner profile?
Adding profile contact information for a person that is not a registered user within the Connect application will not allow them access to the application.  Refer to the steps in the Covisint Connect Administrator Guide for detailed work instructions.
How do I add a User to a trading partner profile?
Refer to the steps in the Covisint Connect Administrator Guide for detailed work instructions.
How do I set up additional trading partner profiles?
Complete the following:
1. Log in to the Connect application.
2. Click on the Administration tab.
3. Click Create Profile tab.
4. Verify that the profile you wish to create is not already listed, then click Create a New Profile.
Refer to the steps in the Covisint Connect Administrator Guide for additional instructions.
Where can I obtain a Covisint Connect User Guide?
  1. Go to support.covisint.com
  2. Click Connect.
  3. Click Admin Guide. This will enable you to download the Covisint Connect Administrator Guide (as well as all other training and support material available for Covisint Connect).
Download the Covisint Connect Administrator Guide
Reports
What is a Transactions Report?
A report that summarizes the transactions that are currently available online. You can enter specific criteria to limit the content of the report. Transactions must be at least one day and less than 15 days old to be included in this report.
What is a Trading Partner Management Report?
A report that summaries your various trading partner relationships.
What is a Usage Report?
A report that summarizes all transactions sent and received during a specific month. You can view the past 13 months.
 
NEED MORE ANSWERS?