Knowledge Base - Connect

Providing answers to commonly asked questions, solutions to known problems, and more...

Technical

How can I check an ASN?
Check on an ASN in Covisint Connect by searching and viewing the transaction. Show me how>>>   Complete the steps in the Connect User Guide to check status of an ASN >>>
I received a message failure notice on an ASN. Why did it fail? 
Log in to Covisint Connect to see why the message failed by viewing the raw message data.  Complete the steps in the Connect User Guide to view failure details of the ASN >>>     Show me how>>>   
Was my DESADV accepted or rejected?
Log in to Covisint Connect and view the failed DESADV for an explanation as to why it was rejected.Complete the steps in the Connect User Guide to check status of a DESADV >>>   (For GM suppliers, if DESADV was received without error, then check MGO/SPO/Saturn system to see if accepted by GM Plant).  Show me how>>>   
How is the priority for a message assigned?
The document type of a transaction determines priority. The Covisint hub assigns a priority of Urgent, Important or Batch. The Consortium that founded and funded Covisint Connect determined these priorities based on the business needs of particular document types.
What is the difference between a message ID and a control number?
A Message ID is a unique identifier assigned by the Covisint system to an individual transaction. A Control Number is an alphanumeric transaction identifier assigned by the sender.
What is the difference between a document type and a transaction type?
A document type is a designation defined by a standards organization to inform trading partners what type of standard business document is represented. A transaction type identifies the technical nature of a transaction as processed by the Covisint system, such as a compound transaction, single transaction or a carbon copy transaction.
My transaction failed. What happened?
Recent Transactions tab. There is a short description of the error on this summary page. For more information, click on the Message ID to view the transaction details. Complete the steps in the Connect User Guide to view transactions >>>
Show me how >>>
I can't find a message. Where did my message go?
Recent Transactions tab, perform a search to look for the message by control ID, document type, trading partner ID and several other criteria. Complete the steps in the Connect User Guide to search for transactions >>>
Show me how>>>
What happens when I "redeliver" a transaction?
A transaction that is "redelivered" is re-sent to the receiver in the form and format that it was saved for the receiver. The transaction is NOT sent through Covisint Connect again for reprocessing. If you need a document reprocessed (the transaction is taken in the form that it was sent from the sender, and goes through all the processes in Covisint Connect), call the Covisint help desk.