Knowledge Base - Connect

Providing answers to commonly asked questions, solutions to known problems, and more...

Using Connect


Category: Set Up and Maintenance

How do I request access to Connect?

If your organization is currently registered for Covisint Connect, contact your security administrator and ask that they send you an invitation to register for Covisint Connect. - or -

  1. Sign up for Connect at the registration wizard at: http://www.covisint.com/solutions/automotive/connectSignUp.shtml
  2. Complete the registration wizard which will be approved/rejected by your administrator.

Get help using the registration wizard >>>

How do I request or add a new channel?
Follow the procedures provided in the Connect Administrator Guide >>>
How do I set up default routing rules?
Note: You are not able to set up routing rules until your channel has been enabled. Refer to the steps in the Covisint Connect Administrator Guide for additional details.
How do I add sender/receiver codes?
Complete the steps in the section entitled Adding Sender / Receiver Codes in the Connect Administrator Guide >>>
How do I add contact information to my channel/mailbox?
Refer to the steps in theAdding a Channel Contact section of the Connect Administrator Guide for additional details. NOTE: Adding channel/mailbox contact information for a person that is not a registered user within the Connect application will not allow them access to the application.
How do I add contact information to my trading partner profile?
Adding profile contact information for a person that is not a registered user within the Connect application will not allow them access to the application.  Refer to the steps in the Covisint Connect Administrator Guide for detailed work instructions.
How do I add a User to a trading partner profile?
Refer to the steps in the Covisint Connect Administrator Guide for detailed work instructions.
How do I set up additional trading partner profiles?
Complete the steps in the section entitled Creating a New Trading Partner Profile in the Connect Administrator Guide>>>

Category: Other

Where can I obtain a Covisint Connect User Guide?
Click the link to the User Guide or the Online Help Topics found on this support page.
I just received a message about approving a trading partner. What do I do?
The answer to this question differs according to the scenarios described below:
* If you are receiving notification to approve a trading partner relationship, then you should either approve or reject the relationship.
* If you are receiving notification that a relationship has been approved, and the relationship is with your own trading partner profile, then this is an auto-generated message informing you that Covisint has established this relationship for you in order to perform the loop back test for yourself.
I posted my loop back message, yet it is not there when I try to retrieve it. Why?
Check to make sure that you are using a VALID EDI document and that the from/sender and to/receiver codes match the trading partner relationship setup for your loop back test (i.e. same sender/receiver IDs). If it is still not in your mailbox, you will need to reference the tracking number from when you posted the message. Access the Connect user interface and search for the tracking ID returned from your loop back test. If successful, the message should have been routed back to your connectivity channel.

Reports

What is a Transactions Report?
A report that summarizes the transactions that are currently available online. You can enter specific criteria to limit the content of the report. Transactions must be at least one day and less than 15 days old to be included in this report.
What is a Trading Partner Management Report?
A report that summaries your various trading partner relationships.
What is a Usage Report?
A report that summarizes all transactions sent and received during a specific month. You can view the past 13 months.