HELP BY PRODUCT

PROBLEM SOLVER USER GUIDES

Customer User Role >>>	Supplier Administrator >>>
Customer Administrator Role >>>	Supplier User >>>
Set Up and Administration >>>

Problem Solver is a web-based system designed for customers to quickly communicate problems to their suppliers and spark fast, complete problem resolution. This application tracks problem cases, cost recovery, and controlled shipping. Roles within Problem Solver are defined as:
Customers Roles may include:		Supplier Roles may include:
View and Comment Only Problem Case Originator Problem Case Owner Quality Engineer Buyer Plant Admin Business Org Admin Company Admin		View and Comment Only Supplier Receiver Supplier Problem Case Owner Plant Admin Business Org Admin Company Admin