PROVIDERLINK SUPPORT TOPICS
Training Materials by Provider Type: Hospital Payor Behavioral Practice Skilled Nursing Facility Home Medical Equipment Company Training Courses Contact the Service Desk ProviderLink Virtual Print Drivers |
WHAT'S NEW
ProviderLink 40.1 release notes for the March 2010 upgrade are now available. Click HERE to view a copy.
PROVIDERLINK FAQs
What do I do?
I am unable to log in to ProviderLink due to using an incorrect username, password, or my account is suspended.
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The ProviderLink login screen is not displaying after I click the Customer Login button.
You need to disable the pop-up blocker. Hold control key while clicking on the Customer Login.
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I disabled the pop up blocker but the ProviderLink login screen still does not display.
If pop-up blocker is turned off and the you are still experiencing the same problem, there may be other pop-up blockers on the PC. Yahoo, Google, or other down loadable tool bars have built in pop-up blockers that need to be turned off as well. These will need to be turned off and in some cases uninstalled. Pop-up blockers prevent ProviderLink from displaying certain screens properly.
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When I try to open ProviderLink, Internet Explorer displays an error message.
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When I try to open ProviderLink, a Run Time Error displays in Internet Explorer.
When using ProviderLink, if a pop up message displays telling you that a "Runtime Error" has occurred and asks if you wish to debug, you should click 'No" and proceed using the application. The error message is generated by the Windows Internet Explorer browser. This feature can be disabled so that the error message does not display when using ProviderLink.
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PAST UPDATES
ProviderLink Release Notes To view a past issue, click on the Release Number. | |
Release Number & Date | Release Number & Date |