Knowledge Base - HyperSend

The Startup option, controlled by a checkbox, can be found in HyperSend's Settings menu item

1. With HyperSend running in the system tray, right-click the icon and select Settings from the menu.
2. If you do not want it to run at startup time, uncheck the box for "Run Agent at Startup."
3. Click OK to save your change.

If you prefer a quick way to launch HyperSend only when you need it, create a desktop shortcut with the 'Target' field of "C:\Program Files\HyperSend\HyperSend.exe." Make sure the 'Start in' field contains the "C:\Program Files\HyperSend" folder.

E-mail uses a store and forward system where your message may pass through several servers before it arrives at your intended recipient. It is very simple to intercept, read, copy, or alter messages and files at these servers.

Sending e-mail messages through the Internet is no more secure than sending a postcard with the Post Office and hoping that it doesn't get read before it is delivered.

1. Click on the HyperSend Agent - yellow, triangle shaped icon.
2. From the pop-up menu, select 'Local Inbox.' Windows Explorer will open and display all the folders in your HyperSend Inbox. These are arranged alphabetically by the sender's name with each delivery in a separate folder.
3. Click the View menu and select Details view.
4. Expand the right pane of the window so you can see the Modified column, which is located on the far right.
5. Click on the Modified column header to have Explorer sort by date. The newest deliveries will now be listed at the top.

HyperSend is an easy-to-use web based service that bypasses the vulnerabilities of email to deliver your important messages, documents or files of any size reliably, securely and with tracking capability. It lets you exchange important correspondence with anyone in the world quickly and conveniently using just your web browser, through secure data channels that ensure the privacy and authenticity of your communications.

Every time you send a delivery, HyperSend establishes a secure, reliable, controlled data channel through the Internet that allows the delivery to be tracked all the way to the intended recipient. HyperSend in essence creates a virtual private network for the duration of the delivery, which prevents your correspondence from being intercepted and deciphered by other parties. For greater security, you can seal the delivery in an Encrypted Envelope that only the intended recipient can open.

For a more detailed technical description see: http://www.hypersend.com/HyperSend/Model/Home/Welcome/Security/Technical

The HyperSend Outbox ("C:\Hypersend Outbox" by default), is a 'holding bin.' It can collect files throughout the day and have them ready for uploading. This feature comes in handy when you want to send multiple files without having to select and add them one at a time to your send list. It can be used with HyperSend's scheduling feature to automatically deliver files to your designated recipients.

When you choose "Include files from my Outbox" on the Send page, any file placed in this folder by you or an application will be delivered to the recipients in the 'To' box. The delivery takes place when you hit the Send button, or at the time you have indicated under the Schedule delivery option. Once they have been uploaded to the HyperSend.com server, the files are deleted from the Outbox.

The auto-download feature provides an automatic retrieval of new deliveries without the user having to visit his Pick up page. HyperSend checks the server every thirty minutes to see if there is anything new to pick up. If it finds new deliveries, it automatically initiates the download and store the files in the local inbox. The user does not have to do anything.

1. To enable the feature, go to Options, Account Settings.
2. Check the box for "Automatically download deliveries to your computer."
3. Click Save.

1. Wth HyperSend running in the system tray, right-click and select Settings from the menu.
2. Use the browse button beside the Outbox directory field and browse to the drive and folder which you want to use as your HyperSend Outbox.

-OR-

1. Type the full path into the text selection box, e.g., Y:\HyperSend Outbound.
2. Click OK to save your change. HyperSend will now look to that folder when the Advanced Option 'Include files from my Outbox' is selected on the Send page

HyperSend generates a variety of email notifications. The Account confirmation, lost password, and reminders of unretrieved deliveries all contain unique links. These links, or URLs, serve two purposes: they provide quick and immediate access to your HyperSend account and they perform specific functions for your account.

These URLs are designed to work once. Don't bookmark them and try to use them again, because they expire once you've clicked them. For example, the URL contained in the lost password can be used only for reactivation of your HyperSend account. Once your HyperSend account has been reactivated, this link will no longer provide access to the site.

When I checked my Track page, I noticed that some of my deliveries were "expired", probably because the receiver had not picked them up. I think this is a great feature for security reasons. However, I was not able to find the exact date that the delivery expired. What is the policy for expiration?

Deliveries that have not been picked up within 21 days from the date of creation expire. Notifications are mailed to both parties (sender and recipient), as long as both have enabled the feature "Send email reminder for deliveries not picked up" on their Options, Account Settings page. This setting is on by default for all new accounts.

Seven days after the delivery is created, HyperSend emails a reminder to the recipient(s) who have not yet picked up the delivery and to the sender of the delivery. After 14 days, a follow up notification is mailed. Finally after 21 days, the delivery expires. At this point, the sender's Track page and the recipient's Pick up page will reflect the delivery's 'Expired' state under the 'Status' column. Once a delivery has been marked 'Expired,' all files contained in that delivery are removed from the server.

The 'HyperSend Reminder - a delivery awaits' email is part of the HyperSend delivery expiration feature. This notification is emailed to the recipient of a delivery who has not yet picked up that delivery. The subject of the delivery is referenced in this notification, so the recipient is aware of the particular delivery that needs to attention.

Deliveries expire after 21 days. There are 2 email reminders sent to the sender and recipient(s).

• This is the first notification sent to the receiver. It is mailed after 7 days.
• The first notification the sender receives has the subject: "Delivery Status."

The 'HyperSend Follow up letter' is the second notification mailed to the recipient(s) who have not yet picked up a delivery. It is part of the HyperSend delivery expiration feature. This notification is emailed to the recipient of a delivery after 14 days from the original send date.

Deliveries expire after 21 days. There are 2 email reminders sent to the sender and recipient(s).

The 'Delivery Status' email is part of the HyperSend delivery expiration feature. This notification is emailed to the sender of a delivery to let him know which of his designated recipients has not yet picked up a delivery. The delivery subject is referenced in this notification, so the sender is aware of the particular delivery that needs to be monitored.

Deliveries expire after 21 days. There are 2 email reminders sent to the sender and recipient(s).

This is the first notification sent to the delivery's sender. It is mailed after 7 days.

The first notification the recipient receives has the subject: "HyperSend Reminder - a delivery awaits"