Knowledge Base - HyperSend

Providing answers to commonly asked questions, solutions to known problems, and more...

Sending and Receiving

Why can't I just use e-mail attachments to send my files?

E-mail attachments are no more secure than the e-mail they are attached to. Because of the cumbersome technology used to attach a file to an e-mail message, mail administrators often put limits on the size of attachments that can be sent or received. Even when an e-mail with an attached file arrives, the outmoded attachment technology often results in frustrating delays for those trying to receive their e-mail.

Files sent attached to e-mail messages are a major source of virus infections. Infected files are often difficult to detect because the messages appear to come from people you know. As a result, many companies are advising their employees not to open any e-mail attachments.

The old technology used to attach files to e-mails is unreliable, difficult to automate, and difficult to track. It is not up to the current standards that most businesses demand of their mission-critical processes..

What types of files can I send with Hypersend?
If you have enough capacity in your account, you can send any type of file, of any size, to anyone with a PC and a valid e-mail address. The information will arrive in exactly the same form in which it was sent.
Is there a file size limit to files I send with HyperSend?
No, there is no file size limit. However, you are limited to the amount of your current capacity. To view your current capacity, click the Options tab, Account balance link. You will be able to purchase more if needed.
Can I send an entire folder of files through HyperSend without individually selecting each file?

Yes, you can by using a wildcard (*.*). If you want to send the entire contents of a folder, type the full path of the folder in the 'List of files to send" text box and include a wildcard. Here is an example that sends all files in the C:\dcdata folder:


HyperSend will include all files in the main folder. It does not check sub-folders. If you want the delivery to include all files within a sub-folder as well, you will need to specify that sub-folder and use a wildcard. Here is an example that includes all files in the c:\dcdata folder and all files in a sub-folder of dcdata, the dcdata\reports folder:

C:\dcdata\*.* C:\dcdata\reports\*.*

How do I terminate users?
To terminate a user, you must first suspend the user. Suspend any user in your organization by clicking on the "suspend user" button in the user's profile. If there is no chance that the user will need Covisint access at a later date, you have the option to permanently remove a suspended user by clicking on the "permanently remove user" button in the user's profile. To suspend and/or remove users in bulk, use the Audit Users functionality in the Administration menu.