HELP BY PRODUCT

Administration / CCA    Problem Solver
Connect Messaging (EDI)   Scout Enablement
Content Management >>>   Secure File Exchange (SFX)
Directed Communications      Supplier Connection
Library Services   Supplier Connection PSA
Logistics   TeamRoom
Message Center   twistieTrust Identity Broker (TIB)
Messaging (EDI)   User Group Management ("My Groups")
Portal Content Administration (Self-Service)    


What are these products?  Click here for product details >>>

PROBLEM SOLVER USER GUIDES

twistieCustomer User Role >>> twistieSupplier Administrator >>>
twistieCustomer Administrator Role >>> twistieSupplier User >>>
twistie Set Up and Administration >>>  

WHAT IS PROBLEM SOLVER APPLICATION?

Problem Solver is a web-based system designed for customers to quickly communicate problems to their suppliers and spark fast, complete problem resolution. This application tracks problem cases, cost recovery, and controlled shipping.  Roles within Problem Solver are defined as:
Customers Roles may include:
Supplier Roles may include:
  • View and Comment Only
  • Problem Case Originator
  • Problem Case Owner
  • Quality Engineer
  • Buyer
  • Plant Admin
  • Business Org Admin
  • Company Admin
  • View and Comment Only
  • Supplier Receiver
  • Supplier Problem Case Owner
  • Plant Admin
  • Business Org Admin
  • Company Admin