Cannot open file [upload] - Before HyperSend can upload a file, it has to open it. Make sure another application does not already have the file in question open. If so, save the file and close the application.
No capacity on HyperSend [upload] - Your delivery is 'Held. The capacity needed for the delivery exceeds the amount of capacity currently in your account. Once you purchase additional capacity online, the delivery automatically converts to 'Ready.' You do not need to click the 'Retry' button on the details page.
Server unavailable or network congestion [upload or download] - There are two possible causes of this message. Either the HyperSend server itself is not responding to connection requests, or your Internet access is encountering problems.
If you have a download error, go to your Pick up and look for a red Tracking number. Click the the number in red to view the Pick up details page for the problem delivery.

• Access denied [download] - Your disk may be full, or the temp directory or storage directory is inaccessible. HyperSend downloads files to a temporary location (as a safety measure before writing them to the designated inbox directory) before it actually stores them in your local inbox. If there is not enough disk space, this error is reported. Resolve the disk space issue, then click the 'Retry Picking up this Delivery' button on the Pick up details page.
• Unable to write to file - disk may be full [download] - Same as above, the inbox location where the files will be stored on your system may not have enough space to store the files. Resolve the disk space issue, then click the 'Retry Picking up this Delivery' button on the Pick up details page.
• Size of downloaded file is not the size expected [download] - If you receive this pick up error, contact HyperSend Support for a resolution.

If there is a problem with a delivery, check the Status column on your Track page. Here are the indicators, a description of each, and suggested resolutions.

Pending - A delivery is pending if:

• the upload process has not yet begun for the delivery.Make sure HyperSend is logged in as the account that created the delivery. If HyperSend is running, right-click the icon in the system tray, select New Login. If it is logged in under a different account, change the login information to match the sender.
• the delivery is in the midst of uploading files and hasn't completed yet.Wait until the Upload Progress dialog disappears, then click the Update Status button on your Track page. This causes the Track page to refresh and change the delivery status to 'Ready.' Web pages require an action to refresh and update the information displayed.
• the delivery is scheduled to occur at a later time and/or date. Click the Track ID number to view details of the 'Pending' delivery. The scheduled time and date that the delivery is to occur will appear at the top of the details page under the header information.

 

Held - Your account does not have enough capacity remaining to cover the size of this delivery. Of, if the delivery is a reverse-charge delivery, the recipient's account does not have sufficient capacity to cover the delivery.

Visit the purchase options page to purchase additional capacity. In a reverse-charge delivery, inform the recipient that more capacity is needed. Once a purchase is made, the capacity is immediately available. The status will automatically change to 'Ready'.

Error - The delivery is in an error state. Either a file that you have selected for uploading cannot be found in the drive/folder you have specified or a file selected for uploading is open by another application.

• Click the 'Error' status to view the delivery's details page.
• Verify which error situation is reported then resolve it.
• After you have resolved the problem, click the "Retry to Send this Delivery" button on the details page to resend it.
• In some cases, you may need to click https://www.hypersend.com/HyperSend/Model/Home/Signup and start over. [E.g., The delivery was created with files stored on a network drive but that drive is no longer accessible.]

No, once a delivery is retrieved, the files contained in that delivery are no longer stored on the HyperSend server. When all files in a delivery have been successfully downloaded to your PC, they are removed from the server. The only way to recover files that have already been picked up is to contact the sender and have the sender recreate the delivery.

1. First, check the HyperSend's login. Make sure you are logged in under the account which created the delivery. To find out which account is logged in, hover your mouse over the HyperSend icon in the system tray. HyperSend reports "user@test.org on www.hypersend.com." Or right-click and select About from the menu.
2. Next, confirm that HyperSend is not in an error state (red X). If there is a red X, hover your mouse over the icon, note the error message and resolve it. If you are unable to interpret the message or determine a resolution, contact HyperSend Support.
3. If there is no red X, hold your mouse over HyperSend to see what the text message reports. If you see "Waiting on Internet connection", HyperSend is receiving a report from your operating system stating you do not have an active Internet connection. (For example, your DUN connection to the Internet is not currently online.) Resolve the connection issue so HyperSend can gain access to the server.

The Jscript.dll is a Microsoft system library that is required by HyperSend. If the version of Jscript.dll on your system is earlier than 5.5.0.5207, you may need to update your Jscript.dll to resolve this issue. An easy way to update this system dll is by upgrading Internet Explorer to 5.5 or later.

To verify the version of Jscript.dll on your system, open Windows Explorer, then browse to the Windows, System folder. Find Jscript.dll and right-click the file name. Select Properties, then click the Version tab. To update your Internet Explorer, go to www.microsoft.com/downloads/

The red Tracking ID number indicates an error message.

1. Click the ID number to view the Pickup Details page. You will see the Pickup error message in red.
2. Read the error and take action to resolve it. (In your case, you already have by reconnecting to the Internet.)
3. Click the 'Retry Picking Up this Delivery' button located at the bottom of the page.

As long as your HyperSend is logged in, the file(s) should begin downloading to your local inbox.

1. Click 'Error' in the status to view the Track Details page for the delivery.
2. Scroll down the page to view the 'Sender error' message that is displayed in red letters above the file list on the Track Details page. Some common sending errors are 'file not found' and 'unable to open file.'
3. Review the details of the file(s) in the file list to help you resolve the error. For example, if the full path to the file you are sending is A:\My Work\Daily reportABC, make sure you have the correct disk in the A:\ drive.
4. Once you have resolved the cause of the error, click the 'Retry to Send This Delivery' button located at the bottom of the page. As long as your HyperSend is logged in, the delivery should begin uploading.

The 'Error' status will be updated with 'Ready' once the upload has completed.

Problem: While HyperSend is uploading or downloading a file, an error message continues to appear then reappear after being dismissed. The error messages display only while HyperSend is uploading or downloading. The file progress dialog does not display.

Cause: The use of JScript.dll is restricted on this machine. When HyperSend attempts to display the file progress dialog, Oleaut32.dll tries loading JScript.dll which then fails. This restriction is usually a result of a Microsoft security utility called Policy Editor. However, others do exist.

Solution: Once all deliveries have completed you can disable the HyperSend "Show progress..." setting through HyperSend menu, Settings. Since the progress dialog is not displayed, it may appear that the file transfer is not progressing, but it is. The appropriate HyperSend icon (e.g., envelope with arrow pointing up for uploads) will display.

Another way of resolving this issue would be to remove the restriction of loading the JScript.dll. Please contact your system administrator or software vendor for assistance.

Yes, there is a 'Retry Sending this delivery' button on the Track details page. If you are the sender of the delivery, and the delivery goes into an error state,then...

1. Open or refresh your Track page.
2. Click the 'Error' status of the delivery to display the Track details page for the delivery. On this details page is a description of the error (e.g., File not found).
3. At the bottom of the page is a 'Retry Sending this delivery' button along with the other buttons.
4. Once you have rectified the error (e.g. placed the desired file in the appropriate folder), you can click the 'Retry' button. HyperSend will then try the upload again.

Every time your browser refreshes a page at www.hypersend.com, the current status of your account is displayed.

To be sure you are looking at the latest information, click the browser's Reload or Refresh button.

On the Track page, click the 'Update status' button.

If you are a current member, simply enter your email address and password on the following log-in page: https://www.hypersend.com/HyperSend/Model/Home/Login

If you have HyperSend installed and running (yellow, triangle-shaped icon in your taskbar) simply click on it to display the menu and go to the desired web page. HyperSend will automatically log you into the site using the address and password entered when HyperSend started, or the one you told it to remember.

When your needs exceed the free usage levels, you can purchase added capacity online as needed, or sign up for a HyperSend Full-Service Account. Both of these options are described in more detail at http://www.hypersend.com/Home/Welcome/Purchase

***NOTE: To purchase additional capacity, you must be logged into HyperSend.com as the account that will be associated with the purchase. HyperSend must have an active user account to link the purchase to.

Businesses can also purchase group capacity plans which offer the convenience of one bill for all the HyperSend needs of an entire organization. See http://www.hypersend.com for more information.

You can find a statement of your current Account Balance under the Options tab for your account. You will also find a link that allows you to purchase additional capacity.

To send a reverse charge delivery, two things must take place:

1. The recipient must enter the sender's address in his or her Address book, with permission granted to reverse the charges.
2. The sender must select Reverse the Charges on the send page before clicking the Send button.

HyperSend handles reverse charges deliveries in the same manner as standard ones. It posts them on the recipient's Pick up page, and displays an icon in the RC column. HyperSend picks up reverse charges deliveries and stores them in the Local Inbox along with all the rest.

The size of the delivery and the number of messages used (one for each recipient in the To: list) will be deducted from the recipient's rather than the sender's capacity.

Note: If a reverse charges delivery exceeds a recipient's available capacity, the delivery will be held. Once enough capacity becomes available on the recipient's account, the delivery will become available for pick up.

You can set up a HyperSend delivery to send files at a later time, using the Scheduled Deliveries feature. This feature allows you to select the time of day you want files to be uploaded to the server. Delivery times can be set at any half-hour increment by choosing the desired time from the drop-down list.

You can repeat a scheduled delivery by setting the options labeled Repeat this delivery how often: Choose daily, weekly or monthly. For weekly and monthly deliveries, select the appropriate day.

HyperSend stores the list of recipients and your scheduling preferences. Items in the Send list as well as anything in the HyperSend Outbox are delivered at the time and day you set through these options. If you want a message to accompany the files, enter it in the Message field. HyperSend includes the same message each time the delivery takes place.

NOTE: Scheduled deliveries are not uploaded to the server until their appointed time. DO NOT encrypt a scheduled delivery if you are unavailable at the time the delivery is ready to go (e.g., 2:00 a.m.). HyperSend prompts you for the password when it uploads the delivery to the server.

If you need to change anything about a scheduled delivery (e.g., you need to remove one of your recipients) delete the original delivery through your Tracking page. Then go to the Send page and create a new scheduled delivery including the changes.

The Track page lists all the deliveries (groups of files and messages) that you have sent within the last 30 days. It can be sorted by Tracking number, recipient, subject, date and time sent, and status. You can also cancel any delivery at any status level and it will no longer be listed unless you check 'Show cancelled deliveries also'. Click on the tracking number to view the details of the delivery, such as the time and date.

HyperSend assigns a status to each delivery, based on where it is in the process of going from the sender to the receiver. The status may be any of the following:

• Pending: The delivery has been created, but the files may not have reached the hypersend server yet. Try refreshing the web page.
• Ready: The delivery has reached the HyperSend server, but one or more of the recipients have not picked it up yet.
• Completed: All the recipients have picked up the files.
• Cancelled: The delivery has been deleted without being picked up by the recipients.
• Error: There has been a problem with the delivery. Click the tracking number, or the error status indicator itself, for more information.

Information about files you send via Hypersend remains available, even if you cancel the delivery. To look at deliveries you've cancelled:

1. Select Track from HyperSend menu, OR click the Track tab on www.hypersend.com.
2. Select "Show cancelled deliveries" to view all deliveries you have sent.
3. Click on a Tracking number to view the details of that particular delivery.

You can invite a friend or colleague to use HyperSend by sending them a message or file via www.hypersend.com.

When you send a delivery to someone who does not currently have a HyperSend account, they will automatically get an invitation by regular email that includes instructions for signing up and getting the HyperSend.

All files sent via HyperSend are protected by SSL encryption. For this level of security, all the procedures are performed "behind the scenes". Users will not be prompted for any type of password.

If the sender selects SSL plus Encrypted Envelope on the Send page as the security method for a delivery, he or she must enter a secret word or phrase just before the file uploads. The recipients will be asked to enter the secret word or phrase before they can receive the file. We recommend that you share the secret passphrase through some secure method outside of HyperSend.

Sender - A dialog box asking for the secret word or phrase appears on the machine just before the upload begins. So, it is best not to schedule a delivery with the encrypted envelope security setting enabled, unless someone will be in attendance when the upload is scheduled to occur.

Recipient - A dialog box requesting the secret word or phrase appears immediately after the delivery is selected for pick up. So, it is a good idea to have someone periodically check the recipient's machine for deliveries that require the secret passphrase. If the auto-download feature is enabled for the account, all non-encrypted envelope deliveries will be waiting for download behind the encrypted envelope one. The encrypted envelope delivery must be retrieved first. Then all others will be downloaded immediately following.

You can log onto www.hypersend.com using any computer with an Internet connection. HyperSend displays your latest account information whenever you click the browser's Reload or Refresh button. Usually, HyperSend will prompt you to install HyperSend whenever you log on from a different computer. Be Aware - If you want to send or receive files using a different computer, you will need to:

1. exit HyperSend from the first computer.
2. install and run HyperSend on the different computer.

HyperSend should not be running on two computers and logged into HyperSend as the same user account.

To send files and messages via HyperSend, you need HyperSend. This is a yellow triangle-shaped icon that appears in the lower right corner of your computer screen next to the clock.

If you don't see HyperSend on your screen when you need to send files: Click Start > Programs and look for HyperSend. Point to it, and select HyperSend Agent from the pop-up menu.

1. Log in to HyperSend with your email address and password.
2. Click HyperSend icon, and select Send from the pop-up menu. Your browser (Internet software) will start up and display the HyperSend Send page.
3. In the box next to the To: button, Enter the complete email address of each person you want the files sent to. Each address must include the @ sign and a period, and must not include the < symbol or spaces. Separate the addresses you enter by typing a semicolon between them.
4. In the Subject box, enter a short, descriptive title for the delivery. This subject will appear on the Track and Pick up pages, as well as notification emails for the delivery.
5. If you like, you may type a message in the Message: box. The contents of this box display on the delivery's details page, and are delivered to each recipient as a text file. You can send files without entering a message.
6. Click the Browse button, highlight the first file you would like to send, and click Open. To send multiple files, repeat the Browse procedure for each one. When you are finished, you will notice that all the files you've selected are listed in the Files to be Sent: box.
7. Scroll down to the Advanced Options area, and choose the settings you want.
8. Click the Send Button. The browser takes you to the Track page. HyperSend changes from a triangle to a key then an upload arrow. HyperSend uploads the files. When the transfer finishes, click the 'Update status' button on the Track page. Your new delivery will be 'Ready' for the recipient(s) to pick up.

The sender can cancel a HyperSend delivery before anyone picks it up:

1. Click on the HyperSend agent and choose Track from the pop-up menu.
2. Check the box to the left of the delivery you wish to cancel.
3. Click on Cancel Selected Deliveries. If the user has not picked up the delivery, it will be cancelled and no longer available to the recipient(s). Your track page will no longer show the delivery, unless you select Show cancelled deliveries also.

The sender can only cancel deliveries before anyone picks them up. If one or more recipients have already picked up delivery, the sender cannot cancel it. A Recipient can delete a delivery from his or her pick up page instead of picking it up:

1. Click on the HyperSend agent and choose Pick up from the pop-up menu.
2. Check the box to the left of the delivery you wish to delete. Click Delete Selected Deliveries.

Most files can be compressed before sending. This process provides a smaller file which then requires less capacity. To enable or disable compression follow these steps:

1. Click the HyperSend agent and select Options.
2. Click the Account Settings link.
3. Select or deselect Compress files before upload.

When this feature is selected, files will be compressed on your computer before they are uploaded to the HyperSend server. This may increase the time it takes to send the delivery to the server, but it can shorten the time it takes the recipient to download.

Tip: Some types of files, such as .zip or .exe files, are already compressed. You will not see faster downloads of these files using HyperSend with compression.

1. After you log in, go to the Options tab and click on the Account Balance link. You can view your current capacity and a link is provided to purchase more capacity.
2. You can purchase multiple units of sending capacity in 50Mb (or 500 message) units or a Full Service plan which allows unlimited sending and automatic monthly billing for usage.
3. You will then be asked to provide your personal and credit card information.

For details on purchasing, view the 'Purchases options' page on HyperSend.com.

1. Click the HyperSend Agent (yellow, triangle shaped icon in your taskbar).
2. Select Settings, which will display a dialog where the Inbox directory can be set using a browse button.
3. After hitting OK, all incoming deliveries will now be stored in the chosen folder location.

1. At the bottom of the Send page in the Advanced Options, check the option for SSL plus Encrypted Envelope. With this option, data is encrypted at every stage of the delivery process.
2. When it is ready to upload the delivery to the server, HyperSend pops up a password/confirm password dialog. The secret word or phrase is case-sensitive, cannot contain any spaces, and must contain at least six characters. Your recipient will be prompted to enter the word or phrase when his Agent attempts to download the delivery.
3. Determine a secure means through which you will share this secret word/phrase with your recipient(s).

At the bottom of the Send page, you will find the Advanced Options. You can set the delivery to occur immediately or later at a specified time (half-hour increments). You then choose how often you wish to repeat this delivery (once, daily, weekly or monthly).

HyperSend.com stores the list of recipients and your scheduling preferences. Items in the Send list as well as anything in the HyperSend Outbox are delivered at the time and day you set through these options. If you want a message to accompany the files, enter it in the Message field. HyperSend.com stores the text as well, and sends the same message each time the delivery takes place.

Keep in mind that the files will not be moved to the server until the scheduled time so make sure the files will still be available and that HyperSend is left running in the system tray.

If, at a later date, you need to change anything about a scheduled delivery (e.g., you need to remove one of your recipients), you must delete the original delivery through your Track page. Create a new delivery with the changes you wish to implement on the Send page.

1. With HyperSend running in the system tray, right-click and select Settings.
2. In the Settings dialog, use the browse button to browse to your desired folder and click the folder name. Or you can manually type the folder name directly into the selection box, e.g., X:\My HyperSend Deliveries.
3. After making your selection, click OK to save. All new deliveries will be stored in your designated folder.

Note: Be sure your Windows user account has permissions to create folders and write to folders. Check Control panel, User accounts to view your account security settings on the PC.

Look in your system tray (lower right corner of your screen) by the clock. Do you see a yellow triangle icon?

• No - Then HyperSend isn't running. Click Start, (All) Programs, HyperSend, HyperSend Agent to launch HyperSend.
• Yes - Then HyperSend is running, but it may be logged in as a different user.
  1. Hover your mouse over the icon. The logged-in user address will appear over the icon.
  2. If the address is not the appropriate one, right-click the icon.
  3. Select 'New Login' from the pop-up menu.
  4. Complete HyperSend Login dialog with the appropriate email address and password.

Delivery Activity

Check the Track page on HyperSend to view the status of outgoing deliveries.

1. Right-click HyperSend icon.
2. Select 'Track' from the pop-up menu. A browser window will open. Your Track page displays with information about deliveries sent by you.

• Deliveries with a 'Completed' status are ones that have been picked up by the recipient.
• A delivery with a 'Pending' status is either a scheduled delivery, or one that HyperSend hasn't uploaded yet.
• If the 'Pending' delivery has a future date and time in the 'Sent' column, this is a scheduled delivery. It will not change status until the date and time associated with it has been reached.
• If the 'Pending' delivery has a current date and time, then HyperSend hasn't uploaded it. Check HyperSend to see if it is running. Take corrective action to start HyperSend.

HyperSend is the required piece of software that will retrieve files and messages from HyperSend.com. Download HyperSend from: https://www.hypersend.com/Home/Downloads/Non_MSIE/?cid=1

If the link is not clickable, copy and paste the entire URL - from 'h' to '1' - into your browser.

1. On the page with the 4-step instructions, click the 'Click here' link in step 1. This initiates HyperSend download and installation. If you are prompted with any Windows security alert dialog(s), click the 'Run' button each time.
2. HyperSend install will finish with an Agent Login dialog box. You will need to enter the email address and password that you used to open your HyperSend Account into this Login dialog.
3. Click the Login button and HyperSend will access HyperSend. It will reside as a yellow triangle icon in your system tray next to the time.
4. Right-click the icon, select 'Pick up' from the pop-up menu. This will open a browser window to your Pick up page on HyperSend.
5. On the Pick up page, click 'Pickup All Deliveries'. Every delivery with its file attachment will be transferred to your local inbox.
6. To open your local inbox, right-click the Agent icon and select 'Local inbox' from the menu. This will open a Windows Explorer window to C:\HyperSend Inbox. You will find folders for all the deliveries that were retrieved. Documents sent to you will be found in the individual delivery folders

To confirm that the data flow process is running, follow this checklist.

Check HyperSend

• Is HyperSend running and logged into HyperSend?
• Look at the system tray for a yellow triangle icon. If there is no icon, HyperSend may be running as a service.
• Look in the Services Panel.

Check the Control Panel, Administrative Tools, Services for Hypersend.exe. Make sure the service is 'Started'.

Check the Control Panel, Windows Scheduled Tasks for a "HyperSend Agent" task.

Check Service Panel for HyperSend - Does HyperSend have 'Started' status in the Status column?

Check the Track page - Are there deliveries 'Pending', 'Ready', or 'Completed'?

1. Log into www.hypersend.com
2. View the 'Track' tab; or right-click HyperSend icon
3. Sselect 'Track' from the pop-up menu.

'Pending' means files have not been uploaded to the HyperSend server.

Make sure HyperSend is running and logged into HyperSend.

Check the Date Sent column. If the delivery has a date in the future, it is a scheduled delivery. - '

• Ready' means the files are uploaded and awaiting pickup by the recipient.
• 'Completed' means the files have been picked up by the recipient.

Check Windows Scheduled Task - Is HyperSend*** or in the list with a scheduled time? Check Control Panel, Scheduled Tasks and look for HyperSend in the list.

Check the 'Status' column.

*** You may see another scheduled task with a different name, such as Outbox or the name of your interface. Check its status to see if it is started. If it is not, contact support for assistance.

E-mail attachments are no more secure than the e-mail they are attached to. Because of the cumbersome technology used to attach a file to an e-mail message, mail administrators often put limits on the size of attachments that can be sent or received. Even when an e-mail with an attached file arrives, the outmoded attachment technology often results in frustrating delays for those trying to receive their e-mail.

Files sent attached to e-mail messages are a major source of virus infections. Infected files are often difficult to detect because the messages appear to come from people you know. As a result, many companies are advising their employees not to open any e-mail attachments.

The old technology used to attach files to e-mails is unreliable, difficult to automate, and difficult to track. It is not up to the current standards that most businesses demand of their mission-critical processes..

If you have enough capacity in your account, you can send any type of file, of any size, to anyone with a PC and a valid e-mail address. The information will arrive in exactly the same form in which it was sent.

No, there is no file size limit. However, you are limited to the amount of your current capacity. To view your current capacity, click the Options tab, Account balance link. You will be able to purchase more if needed.

Yes, you can by using a wildcard (*.*). If you want to send the entire contents of a folder, type the full path of the folder in the 'List of files to send" text box and include a wildcard. Here is an example that sends all files in the C:\dcdata folder:

C:\dcdata\*.*

HyperSend will include all files in the main folder. It does not check sub-folders. If you want the delivery to include all files within a sub-folder as well, you will need to specify that sub-folder and use a wildcard. Here is an example that includes all files in the c:\dcdata folder and all files in a sub-folder of dcdata, the dcdata\reports folder:

C:\dcdata\*.* C:\dcdata\reports\*.*

To terminate a user, you must first suspend the user. Suspend any user in your organization by clicking on the "suspend user" button in the user's profile. If there is no chance that the user will need Covisint access at a later date, you have the option to permanently remove a suspended user by clicking on the "permanently remove user" button in the user's profile. To suspend and/or remove users in bulk, use the Audit Users functionality in the Administration menu.

The Startup option, controlled by a checkbox, can be found in HyperSend's Settings menu item

1. With HyperSend running in the system tray, right-click the icon and select Settings from the menu.
2. If you do not want it to run at startup time, uncheck the box for "Run Agent at Startup."
3. Click OK to save your change.

If you prefer a quick way to launch HyperSend only when you need it, create a desktop shortcut with the 'Target' field of "C:\Program Files\HyperSend\HyperSend.exe." Make sure the 'Start in' field contains the "C:\Program Files\HyperSend" folder.

E-mail uses a store and forward system where your message may pass through several servers before it arrives at your intended recipient. It is very simple to intercept, read, copy, or alter messages and files at these servers.

Sending e-mail messages through the Internet is no more secure than sending a postcard with the Post Office and hoping that it doesn't get read before it is delivered.

HyperSend was designed to be easily portable to other platforms. We welcome clients who have a need to exchange information on non-Windows platforms. Please submit your contact information to crt.covisint.com and it will be forwarded to our sales team.

1. Click on the HyperSend Agent - yellow, triangle shaped icon.
2. From the pop-up menu, select 'Local Inbox.' Windows Explorer will open and display all the folders in your HyperSend Inbox. These are arranged alphabetically by the sender's name with each delivery in a separate folder.
3. Click the View menu and select Details view.
4. Expand the right pane of the window so you can see the Modified column, which is located on the far right.
5. Click on the Modified column header to have Explorer sort by date. The newest deliveries will now be listed at the top.

HyperSend is an easy-to-use web based service that bypasses the vulnerabilities of email to deliver your important messages, documents or files of any size reliably, securely and with tracking capability. It lets you exchange important correspondence with anyone in the world quickly and conveniently using just your web browser, through secure data channels that ensure the privacy and authenticity of your communications.

Every time you send a delivery, HyperSend establishes a secure, reliable, controlled data channel through the Internet that allows the delivery to be tracked all the way to the intended recipient. HyperSend in essence creates a virtual private network for the duration of the delivery, which prevents your correspondence from being intercepted and deciphered by other parties. For greater security, you can seal the delivery in an Encrypted Envelope that only the intended recipient can open.

For a more detailed technical description see: http://www.hypersend.com/HyperSend/Model/Home/Welcome/Security/Technical

The HyperSend Outbox ("C:\Hypersend Outbox" by default), is a 'holding bin.' It can collect files throughout the day and have them ready for uploading. This feature comes in handy when you want to send multiple files without having to select and add them one at a time to your send list. It can be used with HyperSend's scheduling feature to automatically deliver files to your designated recipients.

When you choose "Include files from my Outbox" on the Send page, any file placed in this folder by you or an application will be delivered to the recipients in the 'To' box. The delivery takes place when you hit the Send button, or at the time you have indicated under the Schedule delivery option. Once they have been uploaded to the HyperSend.com server, the files are deleted from the Outbox.

HyperSend changes into different icons depending on the latest HyperSend event. There is a different icon for when a delivery is waiting for you, when you have new deliveries in your inbox and for the default state of the program (to send and pickup). For a detailed explanation, reference the following link: http://www.hypersend.com/HyperSend/Model/Home/Welcome/Help/Help/AgentHelp

On HyperSend.com, the polling time for the auto-download feature, found on Options, Account Settings, is 30 minutes. What this means is HyperSend will check with the HyperSend server every thirty minutes to see if your account has received any new deliveries. If there are some, it will begin downloading them to your local inbox without requiring you to visit the Pick up page.

The auto-download feature provides an automatic retrieval of new deliveries without the user having to visit his Pick up page. HyperSend checks the server every thirty minutes to see if there is anything new to pick up. If it finds new deliveries, it automatically initiates the download and store the files in the local inbox. The user does not have to do anything.

1. To enable the feature, go to Options, Account Settings.
2. Check the box for "Automatically download deliveries to your computer."
3. Click Save.

1. Wth HyperSend running in the system tray, right-click and select Settings from the menu.
2. Use the browse button beside the Outbox directory field and browse to the drive and folder which you want to use as your HyperSend Outbox.

-OR-

1. Type the full path into the text selection box, e.g., Y:\HyperSend Outbound.
2. Click OK to save your change. HyperSend will now look to that folder when the Advanced Option 'Include files from my Outbox' is selected on the Send page

HyperSend generates a variety of email notifications. The Account confirmation, lost password, and reminders of unretrieved deliveries all contain unique links. These links, or URLs, serve two purposes: they provide quick and immediate access to your HyperSend account and they perform specific functions for your account.

These URLs are designed to work once. Don't bookmark them and try to use them again, because they expire once you've clicked them. For example, the URL contained in the lost password can be used only for reactivation of your HyperSend account. Once your HyperSend account has been reactivated, this link will no longer provide access to the site.

When I checked my Track page, I noticed that some of my deliveries were "expired", probably because the receiver had not picked them up. I think this is a great feature for security reasons. However, I was not able to find the exact date that the delivery expired. What is the policy for expiration?

Deliveries that have not been picked up within 21 days from the date of creation expire. Notifications are mailed to both parties (sender and recipient), as long as both have enabled the feature "Send email reminder for deliveries not picked up" on their Options, Account Settings page. This setting is on by default for all new accounts.

Seven days after the delivery is created, HyperSend emails a reminder to the recipient(s) who have not yet picked up the delivery and to the sender of the delivery. After 14 days, a follow up notification is mailed. Finally after 21 days, the delivery expires. At this point, the sender's Track page and the recipient's Pick up page will reflect the delivery's 'Expired' state under the 'Status' column. Once a delivery has been marked 'Expired,' all files contained in that delivery are removed from the server.

The 'HyperSend Reminder - a delivery awaits' email is part of the HyperSend delivery expiration feature. This notification is emailed to the recipient of a delivery who has not yet picked up that delivery. The subject of the delivery is referenced in this notification, so the recipient is aware of the particular delivery that needs to attention.

Deliveries expire after 21 days. There are 2 email reminders sent to the sender and recipient(s).

• This is the first notification sent to the receiver. It is mailed after 7 days.
• The first notification the sender receives has the subject: "Delivery Status."

The 'HyperSend Follow up letter' is the second notification mailed to the recipient(s) who have not yet picked up a delivery. It is part of the HyperSend delivery expiration feature. This notification is emailed to the recipient of a delivery after 14 days from the original send date.

Deliveries expire after 21 days. There are 2 email reminders sent to the sender and recipient(s).

The 'Delivery Status' email is part of the HyperSend delivery expiration feature. This notification is emailed to the sender of a delivery to let him know which of his designated recipients has not yet picked up a delivery. The delivery subject is referenced in this notification, so the sender is aware of the particular delivery that needs to be monitored.

Deliveries expire after 21 days. There are 2 email reminders sent to the sender and recipient(s).

This is the first notification sent to the delivery's sender. It is mailed after 7 days.

The first notification the recipient receives has the subject: "HyperSend Reminder - a delivery awaits"

Technical information on HyperSend security is available at: https://www.hypersend.com/Home/Welcome/Security/Technical

You can track deliveries or send messages from any web browser that supports secure connections (SSL) and JavaScript. This includes most current browsers for Microsoft Windows platforms.

To send files, or pick up files, you must be running HyperSend. HyperSend is a small component that resides in the system tray. You log HyperSend into HyperSend.com under the identity (email address) you used when you signed up for an account.

When deliveries are ready for pickup, HyperSend downloads them to your system and stores them in your Local Inbox. When you create deliveries which include files, HyperSend uploads the files to the server.

To obtain a copy of HyperSend (it's free) and to learn more about the required operating system and browser specifications, go to the support tab on HyperSend.com

If you are receiving a Windows Security Alert that indicates: "Revocation information for the security certificate for this site is not available. Do you want to proceed?" [Yes] [No] [View Certificate], then HyperSend is stalled and cannot reach HyperSend.com until the dialog is dismissed.

Explanation & Resolution - The interactive dialog appears as a result of a security setting enabled in Internet Explorer. This is a default setting in IE v. 7.0. Select Yes to proceed. This issue is caused when HyperSend cannot communicate with the Certificate Revocation List (CRL) servers which are outsourced by Verisign, the issuer of the server certificate on HyperSend.com. If HyperSend cannot communicate with these servers, an error message will be displayed and must be dismissed before processing will continue.

This may happen if the CRL servers are down (or access to them is blocked) and the "security check" is not in the browser's cache (perhaps because https caching is disabled).

The only work-around here is to TURN OFF Internet Explorer's revocation list checking. This is done in the IE settings Tools | Options | Advanced. Look for "Check for server certificate revocation" and make sure it's unchecked. Click 'Apply'. You must close and restart Internet Explorer for the change to take effect.

Warning: This is a default setting in IE7. Periodic updates to IE will turn this setting back on. Review the setting after any Windows update has been applied to the system.

The HyperSend service is comprised of a web page and a piece of software called HyperSend. Using HyperSend requires the installation of HyperSend - a tiny component on your PC which resides in your system tray next to the clock. This Agent is responsible for transporting files to and from your computer. This small downloaded component is under 400K in size and, when idle, appears in the system tray as a yellow triangle icon.

The account confirmation process directs you to the installation of HyperSend. A button on the support page, 'Download and Install HyperSend, will take you to the "Get HyperSend Agent" page. The 'Download for Windows' link at the top of this page provides access to a page with a four-step list of instructions. Follow this link to download HyperSend. Then click the 'Click here' link in step 1 on the page: https://www.hypersend.com/HyperSend/Model/Home/Downloads/Non

Some features of the HyperSend program, such as the checkboxes on the Pick Up and Track page, will not function properly if JavaScript is disabled. Other functions of the web site such as login, requires certain ActiveX settings also to be enabled.

If you wish to make sure that these settings are properly enabled, please check the following locations. If you are using Microsoft Internet Explorer, go to the Internet Options by right-clicking on the Internet Explorer icon on your desktop and choosing Properties or go to Control Panel and double-click the Internet Options icon. Go to the Security tab and click on the Custom button. Make sure that the following settings are NOT disabled. They can either be set Enable or Prompt:
 

• Scripting of Java applets
• Download signed ActiveX controls
• Active Scripting
• Run ActiveX controls and plugins

No, you do not have to sign up for a HyperSend account, because your account is still open and active. You only need to download and install HyperSend again.

The Details page for deliveries shows the original file 'Size' and the 'Compressed Size' for each file. If these two file sizes are identical, it is likely that compression was not enabled for this delivery.

There are three possible reasons for this:

1. Compression is set to OFF in 'Account Settings' found on the Options Tab.
2. The file is already compressed. If this is the case the compressed file will be similar size or larger. Since we do not charge more capacity if compression enlarges a file, we will just display the same size.
3. The recipient has an older, out of date Agent. HyperSend Release version 2.0 (build 40) included a new improved compression method. Since older Agents cannot decompress the new format, our server automatically detects this and disables compression for that delivery. Have your recipient check their Agent version by clicking on HyperSend (yellow, triangle shaped icon in the system tray). and select 'About' from the menu.